General
What types of collectible toys do you sell?
We sell a variety of art toys, including vinyl, resin figures, limited editions, and exclusive collaborations with artists.
Where are you located?
We are an online store with no physical location. All our products are available for purchase through our website.
Orders
How can I place an order?
You can place an order directly on our website. Simply add the products to your cart and follow the checkout process.
What payment methods do you accept?
We accept credit cards, PayPal, and other secure online payment methods.
Can I modify or cancel my order?
You can modify or cancel your order within the first 24 hours after placing it. Please contact us as soon as possible for assistance.
Shipping
Do you ship internationally?
Yes, we ship to most countries. International shipping costs vary depending on the location.
How long will it take for my order to arrive?
Shipping times vary by location. Domestic shipments usually take 3-7 business days, while international shipments can take 2-4 weeks.
Can I track my order?
Yes, we will provide a tracking number once your order has been shipped.
Returns and Refunds
What is your return policy?
We accept returns within 30 days of receiving the product, provided it is in its original, unused condition.
How do I request a refund?
Contact our customer service with your order number and the reason for the return. We will guide you through the return and refund process.
Products
How do I know if a toy is authentic?
All our products are 100% authentic and come directly from manufacturers or artists.
Do you release limited editions?
Yes, we regularly release limited editions and exclusive collaborations. Subscribe to our newsletter for updates.
Other
How can I stay updated on new releases and promotions?
Subscribe to our newsletter and follow us on social media to stay updated on new releases and special promotions.
Do you offer discounts for bulk purchases?
Yes, we offer discounts for bulk purchases. Contact us for more information.
How can I contact customer service?
You can reach us through our online form, email, or by calling us directly. We will respond to your inquiry as soon as possible.
Do you accept artists for collaborations?
We are always interested in new collaborations. If you are an artist and wish to work with us, please send us your portfolio and a brief description of your proposal.